FAQs


HAVE YOU SHIPPED MY ORDER YET?

Usually, we'll process your order within 24-48 hours.  You should receive your TRACKING INFO once processed.

And you can easily track your order here: TRACK ORDER
Extremely high demand: expect 2-4 weeks for items to arrive (to be safe). We are trying to make it as fast as possible.

HOW DOES SHIPPING WORK?

Chasing Summers partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as USA, China, Thailand, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way, you will get your tracking ID after we ship it, it may take 24-48 hours (please email us for more details).

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: If for some reason your order is never released by customs, we'll send you a replacement!

HOW DO WE CONTACT YOU FOR INQUIRIES?

Contact us here and we'll get back to you as soon as we can.